FAQs

A patient who relies on the help of others, use of medical equipment, impaired cognition or if it requires taxing effort to leave their place of residence.

Unfortunately, most insurances will not cover duplicate services. However, if the outpatient services are something we can not provide in the home, for example, Cardiac or Pulmonary therapy; then we are able to provide our home health services along with these outpatient services.

This all depends on the patient’s needs. Not every person heals or makes improvements as quickly as others. The goal for our home health patients is to restore independence.

The admitting clinician will place a phone call before services start. You should expect the following on your first visit, consent for our services and an assessment to establish a plan of care.

If you are concerned about the time in which a clinician should be at your home please feel free to call our office. Clinicians are not required to give their personal number out. Most clinicians will call before your next visit to schedule a time and you may not have the same person each visit. We do try to be consistent with our clinicians to accommodate the needs of each patient.

Remember things happen to everyone that may cause a delay to your appointment time. Traveling, weather and other patient needs may take more time than other days. Please be understanding of other patients needs, emergencies or unforeseen circumstances. Clinicians or office staff may contact you if they are running more than 30 minutes late. Please do not hesitate to call the office to solve any concerns first.

Medicare and Medicaid will cover Home Health services. If you are concerned about your coverage for other insurance’s please call our office and speak to our billing department. They can verify if your benefits will cover our services and how much is covered.

If you are having trouble breathing or any chest pain, please call 911. If these are not your symptoms, please call the BRiO number. Office hours are from 8-5pm. All phone calls outside our office hours will be answered by the nurse on call. They can advise you on what to do in this urgent situation and if it necessary for someone to come out at that time. Should you go to the hospital as the best course of action, our office team will follow up to check on your status and care.

Yes, there is always a nursing team available on the weekends. We will be there for urgent needs or required visits recommended by your plan of care.